i've never had any problems with YesAsia, either..
i don't order from HMV much, but the one time i did within the last two years i got a broken case.
the packaging was so thin, it's no wonder really.
they replaced it, it was actually funny.
i requested the replacement per instructions, but in the comments i asked where i should ship my broken case to (they ask you to ship the damaged item to them, and SUPPOSEDLY they won't ship your new copy until they receive it) and got no response. i tried asking again, and i got a clearly automated e-mail saying they received my damaged CD (which was still sitting in front of me) and sent out my new copy.
so now i have two copies Heroine ni Narou ka! Limited Edition A, only one has a long crack along the back lol.
i thought of using HMV anyway for my next order because of the discounts, but when i did the match YesAsia still came out cheaper.