I'm a die hard fan so I know this.
Idk whats one report, to a bunch of fan reports stating how nice she is, to the point where she holds meet and greets in her hotels despite getting threats from hotel management.
Like from what she said, the winner gave her a piece of artwork about her grandfather and she's still in mourning, so g-d forbid she was upset about seeing a moving piece of art of her and her deceased godfather. But I wouldn't be surprised if she was a bit of a diva, with sass, she's a young girl, just because she's a celebrity it doesn't mean she has to be nice to everyone, and context is essential. Like that water thing at the end of the article, it could've been a joke. Who knows? :s
I know for sure though that she appreciates her fans. The father was to dumb to expect anything more than a few seconds of meeting her, it's not a literal "hang", and they've hung out before. They're just spoiled white kids from what I'm getting at. Demanding an apology, Ariana wanted to write a letter but MTV told her not to and let it go since they were the ones who organised it. These competitions are run separately and are at most, not even made aware of by Ariana until the last minute, who knows what personal situation she might've been beforehand. Expecting her to be sympathetic to their travel and transport is extremely unrealistic. "They paid for their own taxis". People in Sydney today drove 11 hours to see her perform through a window with no sound. Like plz.
They're family is obviously well off enough to have met "celebrities" so often, and that they have the audacity to complain about a meet and greet that didn't go their way. I'm not too sure about the photo thing though, Ari usually is ok with it. But under that circumstance about being upset, or who knows she might've not liked her make-up? Idk.
The main thing is she said she was sorry for it, and she's had more moments of being good to fans than bad. So it pisses me off when people say that she's bad to her fans.